Privacy Policy

IT Your Service is operated by XE Technologies Pty Ltd ("we", "us", "our"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect personal information.

What information we collect

We collect personal information you provide when:

• Submitting a contact or audit enquiry form on this website (name, email, phone, business name, and information about your business processes)
• Emailing or calling us directly
• Entering into a services agreement with us

We also collect non-identifying analytics data through Google Analytics 4 (page views, session duration, referral sources) and Cloudflare Analytics (performance metrics). This data does not identify individual users.

How we use your information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Send you quotes, proposals, and project communications
• Improve our website and services
• Meet our legal and contractual obligations

We do not use your personal information for unsolicited marketing. We do not sell or rent your information to third parties.

Disclosure of information

We may share your information with:

• Service providers who assist in operating our business (email hosting, document management), who are bound to protect your information
• Regulatory or law enforcement bodies if required by law

We do not disclose your information to parties outside Australia without your consent, except as required by law.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS. Form submissions are transmitted securely and stored on Australian servers.

Access and correction

You have the right to access and correct the personal information we hold about you. To make a request, contact us at [email protected]. We will respond within 30 days.

Cookies

This website uses cookies for analytics purposes (Google Analytics 4). You can disable cookies in your browser settings. Essential site functionality does not require cookies.

Contact

For privacy-related enquiries or complaints, contact us at:

• Email: [email protected]
• Phone: +61 468 011 734

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date of last update.